How an organization can achieve highest client acquisition by working on Its business’s work ethics?
Recently, we conducted a poll on LinkedIn, to understand views of professionals on what helps build an organization’s brand value. Ethics, ranked #1 followed by Career upliftment, Customer prioritization and Creating a social impact respectively.
Results provided a clear picture on the importance of work ethics among professionals and benefits it adds to brand enhancement. Considering Ethics receiving the highest ranking, we would like to share IGS’s perspective on essence of work ethics.
Let’s analyze the perspectives of the participants and understand the importance and benefits of work ethics:
With work ethics being a necessity as it decides the business values, it becomes imperative for business organizations to follow the essential set of business practices, which can lead them towards achieving their business goals. Practicing work ethics may not show results instantly, but there are certainly long-term benefits. Business ethics are essential not only inside the organization but also in social, cultural and business aspects.
Work ethics can be defined as a set of rules, regulations, and advisories, followed by organizations. Maintaining general work ethics can have numerous advantages, which include- improving brand image and customer acquisition ratio, which leads to customer loyalty and brand recognition.
In view of solidifying an organization’s brand image, we were able to recognize the below characteristics that would help :
The Right way of doing business
Unbiased decision-making is another major component of standardized enterprise-grade work ethics. One must assure that all constituents receive equal service and practice behaviours that is consistent with the standards and principles of the professional association.
While handling any sort of client project, it becomes essential to follow the set of principles. When set of principles are being practiced it becomes easier to manage project deliverables, which results in client satisfaction and ultimately lead to higher client conversion rate.
The basic principle of work ethic, when handling a client project is – Do not promise what you cannot be delivered. When you promise something to the client, it must be handled with utmost care and dedication, any sort of delay/failure of promise can hamper the business reputation. Hence, all organization’s policies and standards should be clearly articulated and broadly disseminated.
Principle forms the base of work ethics. It makes organizations unbiased and liable for their actions and introduces a transparent behaviour that aids in establishing a reputation of a loyal brand that is trustworthy to work with.
It helps organizations take the fair decision over taking up client projects, hiring candidates, organizational decision making and most importantly develops a sense of equity in each and every person involved in the process.
Work ethics are no longer a secondary thing that can be overshadowed in any aspect, instead, it has become a primary etiquette that represents the face of the organization before society.
Equitable access is one of the most crucial components of work ethics. It not only results in employees, and clients feeling valuable towards business but also creates a sense of integrity throughout the process.
It ensures the organization is making fair decisions, that are evolved irrespective of any kind of influence. It eradicates any sense of discrimination based on races, genders, ethnicities, sexual orientations, faiths, national origins, impairments, age, economic status, or veteran status and creates equal access to services and opportunities for people.
Compliance with Law of Land
The other major constituent of organizational work ethics is being complied with all the standardized laws. As the business has to deal with clients/customers, there involves the risk of maintaining data privacy, any breach of user data can result in penalties, lawsuits, project loss and can damage the business reputation.
When the business complies with standard rules, regulations and policies, any client body feels secure and considers continuing the contract in a long term. It also improves brand reputation, which is essential to draw prospects.
Confidentiality and Non-Disclosures
In the age of digital India, it is crucial to confirm end-to-end security and confidentiality of clients’/customers’ data. The same goes for employees, job applicants, and service partners.
All personal information regarding their services, programs, background, and resources, must be kept private. If any organization has failed to support this primary cause, the business growth may face challenges.
Hence, we are concluding that starting from maintaining a healthy work environment to leading a proper organizational structure, work ethics represent the authenticity of the brand, which eventually results in brand building and client conversions.
We at IGS believe without work ethics it is difficult to function, it is our workforce and critical work ethics, that make us one of the leading premium global quality engineering teams. Our brand objectives are integrity, innovation, building high-performance teams, leadership, and inclusion, which are backed by our strong work ethics.